SHIPPING POLICY

Thank you for visiting and shopping at My Global Solutions Group. The following information sets out the terms and conditions that constitute our Shipping Policy.

1. Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

2. Shipment Processing Time

Processing time refers to the time it takes to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 3. We will contact you for some reason if there are any delays.

However, some orders may ship within a few business days, and some may take seven business days. This depends on couriers and the current COVID-19 impacts on shipping.

3. Shipment Locations

3.1.         Domestic and International

My Global Solutions Group ships domestically as well as internationally. If you have a question about domestic or international deliveries, don't hesitate to get in touch with us at [email protected].

3.2.         Shipping Restrictions

Our company does ship to both commercial and domestic addresses. Customers can have their products shipped to a P.O box.

4. Shipment rates and delivery estimates

We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided. Delivery times are estimates and commence from the date of shipment rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

• Same Day Shipping

If ordered by noon, Monday to Friday, the order will arrive on the same day. If ordered afternoon, the order will arrive on the following business day.

Same Day Shipping costs Price on Request.

• Express Shipping

Depending on the destination, the order will arrive within 1 - 3 business days or sooner.

Express Shipping costs Price on Request.

• Standard Shipping

The order will arrive within 1 - 7 business days. Standard Shipping costs Price on Request.

• Saturday Shipping

The order will arrive on the coming Saturday if ordered by the Same Day. Saturday Shipping costs Price on Request.

Note: Subject to placing your order before specific cut-off times.

• Please note:
• Business day means Monday to Friday, except holidays.
• Orders are not shipped or delivered on weekends or holidays.
• Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
• Products may be delivered in separate shipments.
• When placing your order, we consider these factors when calculating the Estimated Delivery Date:
• Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
• Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
• Due to Couriers, COVID-19, packages to and from our facility in Australia may be delayed. We appreciate your patience during this time.
• We will not be responsible for the wrong shipping address if you provide

incorrect information.

5. Tracking Options

My Global Solutions Group aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

5.1.         Domestic and International

All orders delivered within Australia automatically have tracking.

International orders are sent with FedEx. This service comes with tracking, and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements, we cannot guarantee to track and will not be responsible for delivering orders sent internationally.

6. International Customs, Duties and Taxes

All orders shipping to a destination outside of Australia is subject to the import duties, fees, and taxes of the destination country. Delivery delays may occur if your country’s Customs Department randomly selects your package. My Global Solutions Group is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with your order (package) delivery and importation into your country. We do not benefit anyway from these chargers, and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and customs requirements like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.

7. Damages

If there is any damage to the packaging on delivery, contact us immediately at [email protected] or +61 7 3130 2240 or for Australian customers, please call 1300 310 456.

8. Missing or Lost Package

Several reasons why a package gets lost or becomes a delivery exception. We’ve found that the box is either in the building or with a neighbour more often than not. My Global Solutions Group politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, don't hesitate to contact us at [email protected] or +61 7 3130 2240 or for Australian customers, please call 1300 310 456 to report missing or lost packages.

9. Questions

If you have any questions about the delivery and shipment of your order, please see our FAQ page,https://clientbillingcentre.com/index.php?rp=/knowledgebase, or contact us at [email protected] or +61 7 3130 2240 or for Australian customers, please call 1300 310 456.